It’s easy and intuitive. Most people are able to ride their UGlide freely within 15 minutes. The two wheel self-balancing gyro technology makes gliding a breeze.
Your UGlide is not for on-road use. It is intended for indoor and off-road use only.
Turn on your UGlide Huff and ensure your device’s Bluetooth is enabled. Go to ‘pairing’ mode on your device, and select ‘HW-350’. It will notify you once paired successfully. Easy!
It’s okay – UGlide are not too far away! Please fill out our contact form and we will get back to you within two business days. If we can’t fix your issues over the phone, we will book in an appointment at our office to check out your device. If you can’t come to our office, we’ll discuss alternative options to give you the after care you require.
All UGlides come with a 12-month Australian warranty.
We will not provide free repair for the following:
Once your UGlide is out of the warranty period, we still provide repair and service at a reasonable cost within Australia.
Please note: Your battery comes with a 3 month warranty. Please follow correct charging procedures to ensure a long battery life.
Before you perform the following operations, ensure the power and charging cables are disconnected.
WARNING: If the power or the battery is charging, do not proceed. Disconnect the charger and turn off your UGlide before you do any of the following.
Never fear! Try a few of these tips first to get you going on your UGlide.
Shipping from our location is completed within 2 business days. We endeavour to process all orders as quickly as possible. Your satisfaction is our priority. The sooner we ship, the sooner you UGlide!
At this stage we will only be shipping our UGlides within Australian shores.
Your UGlide comes with a 12-month warranty against manufacturer defects. Any damage incurred by improper usage/negligence, will not be covered by the warranty.
Do not ride your UGlide through puddles and heavy rain, or on a rough dirt road. It’s best on carpeted and tiled areas and glides well on concrete. Due to the board being rigid it’s best not to go over huge bumps, as your knees will act as the suspension. It will still glide through cracks, but we recommend no bigger than 15mm.
The UGlide is fitted with blow resistant tyres that can handle most surfaces.
We recommend children under the age of 12 to not ride the UGlide. Anyone from 12 years and up, go hell for leather! We do however recommend wearing protection (knee and elbow pads and a helmet) to prevent injuries.
For optimum safety and performance of your UGlide, we recommend a maximum rider weight of no more than 120kgs.
The UGlide battery takes approximately 120 minutes to fully charge. The charge will approximately last for up to 6 hours or equivalent to a distance of up to 20kms. The battery power however, is dependent on the users weight, surface conditions and temperature; so the time and distance can vary.
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