FAQ

How hard is the UGlide to ride?

It’s easy and intuitive. Most people are able to ride their UGlide freely within 15 minutes. The two wheel self-balancing gyro technology makes gliding a breeze.

Where can I ride my UGlide?

Your UGlide is not for on-road use. It is intended for indoor and off-road use only.

How do I connect my Bluetooth to my UGlide Huff?

Turn on your UGlide Huff and ensure your device’s Bluetooth is enabled. Go to ‘pairing’ mode on your device, and select ‘HW-350’. It will notify you once paired successfully. Easy!

UGlide – I need help!

It’s okay – UGlide are not too far away! Please fill out our contact form and we will get back to you within two business days. If we can’t fix your issues over the phone, we will book in an appointment at our office to check out your device. If you can’t come to our office, we’ll discuss alternative options to give you the after care you require.

Is my UGlide covered if something happens?

All UGlides come with a 12-month Australian warranty.

We will not provide free repair for the following:

  1. The damage is caused by improper use;
  2. Customer repairs or modifies the product by themselves;
  3. The appearance is damaged and product identification is lost;
  4. The damage is caused due to earthquakes, flood, fire and other natural disasters;
  5. Other human factors.

Once your UGlide is out of the warranty period, we still provide repair and service at a reasonable cost within Australia.

Please note: Your battery comes with a 3 month warranty. Please follow correct charging procedures to ensure a long battery life.

What is the best way to maintain and keep my UGlide in top shape?

Before you perform the following operations, ensure the power and charging cables are disconnected.
WARNING: If the power or the battery is charging, do not proceed. Disconnect the charger and turn off your UGlide before you do any of the following.

  • Wheels maintenance:
    • Check the tyre assembly regularly, shaking the tyre along the axle direction.
    • Observe whether the tyre is ok. If not, tighten the mounting screws.
    • Check your tyres regularly – if either of the tyres appear to be leaking or are seriously damaged, please contact our tech team.
  • Cleaning:
    • Wipe the cover with a clean cloth.
    • Avoid using water or other liquids on the UGlide. If water or other liquids seep into the unit, it will cause permanent damage to the internal electronics.
  • Storage:
    • Fully charge your battery before storing.
    • If you store your UGlide for more than one month without using it, please charge the battery. You should charge your device at least once a month for optimal battery performance.
    • If the storage ambient temperature is below 0 ℃, please do not charge. Bring your unit into a warm environment (above 10 ℃) before charging.
    • To prevent dust load, cover your unit before you store it away.
    • Keep your UGlide indoors, in a dry and suitable temperature.
  • Warning:
    • Users who disassemble their UGlide without permission will void their right of warranty.
Having a spot of trouble with your UGlide?

Never fear! Try a few of these tips first to get you going on your UGlide.

  1. Switch your product on and off.
  2. Charge the battery for 90-120 minutes to ensure full charge
  3. Make sure your UGlide is on a level surface
  4. If your UGlide has become unbalanced, it may need recalibration.
    To recalibrate: Make sure the UGlide is on an even surface, the foot pedals are straight and the Uglide is turned off. Press and hold the power button on for 7 seconds, until you hear a beep and see the lights flash twice. Once they have, switch off and on again and you’re ready to glide!
How long does it take for my UGlide to arrive?

Shipping from our location is completed within 2 business days. We endeavour to process all orders as quickly as possible. Your satisfaction is our priority. The sooner we ship, the sooner you UGlide!

Do you ship UGlides outside of Australia?

At this stage we will only be shipping our UGlides within Australian shores.

What is the warranty on my UGlide?

Your UGlide comes with a 12-month warranty against manufacturer defects. Any damage incurred by improper usage/negligence, will not be covered by the warranty.

What kind of conditions can I ride my UGlide in?

Do not ride your UGlide through puddles and heavy rain, or on a rough dirt road. It’s best on carpeted and tiled areas and glides well on concrete. Due to the board being rigid it’s best not to go over huge bumps, as your knees will act as the suspension. It will still glide through cracks, but we recommend no bigger than 15mm.

How durable are the UGlide tyres?

The UGlide is fitted with blow resistant tyres that can handle most surfaces.

What is the minimum age requirement to start riding my UGlide?

We recommend children under the age of 12 to not ride the UGlide. Anyone from 12 years and up, go hell for leather! We do however recommend wearing protection (knee and elbow pads and a helmet) to prevent injuries.

What is the rider weight limit for my UGlide?

For optimum safety and performance of your UGlide, we recommend a maximum rider weight of no more than 120kgs.

How long does the UGlide battery last?

The UGlide battery takes approximately 120 minutes to fully charge. The charge will approximately last for up to 6 hours or equivalent to a distance of up to 20kms. The battery power however, is dependent on the users weight, surface conditions and temperature; so the time and distance can vary.